Shipping

Thank you for choosing Astrachronoz, operated by Azeez Jimoh LLC. We are committed to ensuring that your shopping experience is smooth and that your order is delivered safely and promptly. Please review the following details regarding our shipping process.

Shipping Carriers

We use reliable shipping carriers including USPS, DHL, EMS, and local postal services to deliver your order.

Order Processing

• Payment Verification: Your order is processed as soon as your payment is accepted.
• Processing Days: Orders are processed on business days (Monday through Friday) according to Eastern Time.
• Cut-Off Time: Orders placed before 5:00 PM (GMT-08:00) Eastern Time will be processed on the same business day. Orders received after the cut-off time will be processed on the next business day.
• Holidays: Please note that orders will not be processed on recognized U.S. postal holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Estimated Time of Arrival

Delivery times are estimates and begin from the date your order is processed. Once your product(s) are in transit, any delays caused by the carrier are beyond our control. Here are our shipping options:

Delivery Time Calculation:
Delivery Time = Handling Time + Transit Time

Once your order is shipped, you will receive a tracking number by email so you can monitor its progress. Please allow 3–7 days for the carrier to scan your package into their system. If you do not see a tracking link, be sure to check your spam folder.

Order Tracking

• Confirmation: You will receive an order confirmation email once your order is received.
• Tracking Notification: After processing (typically within 1–2 days), you will receive a shipping notification with a tracking link.
• Tracking Delays: If tracking details are not yet available, it may be that the carrier has not scanned your package into their system. Tracking information will update once the scan occurs.
• Assistance: If your order has exceeded the estimated arrival date, please contact us for assistance.

Incorrect Address

• Accuracy: Please ensure that you provide the correct shipping address at checkout. Incorrect or missing information can delay your order.
• Responsibility: We are not responsible for orders delivered to the wrong address or returned to sender due to address errors. Returned orders will be processed by our shipping partners and may incur additional fees.
• Address Changes: Once an order is dispatched, we are not responsible for loss, theft, or damage if you request the carrier to forward or redirect your package.

Delivery Restrictions

• We do not ship to:
  • Alaska, Hawaii, Puerto Rico, Guam, or the US Virgin Islands
  • APO/FPO addresses
  • International locations

Contact Us

If you have any questions or require further assistance with your order, please contact us:

• Store Address: 10400 SE 19TH ST BELLEVUE WA 98004-7135 USA, Bellevue, WA, United States, Washington
• Business Address: S106 Vinhome Smart City, Tay Mo, Nam Tu Liem, Ha Noi, Viet Nam
• Email: support@astrachronoz.com
• Phone: +1 (323) 484-8220
• Support Hours: 8:00 AM – 5:00 PM (EST) (Mon – Fri)

Your satisfaction is our highest priority. Thank you for shopping with Astrachronoz!